Refund Policy

Return policy

Last updated January 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Retruns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

Step One: Contact info@the-ecu-pro.com for returns.

You must return the items in their original package.

You must include all accessories and user manuals that came in the same package.

Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.

Please treat the items with care and return them in the condition that they were delivered to you.

Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card thirty (30) calendar days after the date of receipt of the delivery.

Please note that The ECU PRO LLC will only process returns and refunds for items bought in this Online Shop.

Please place the item securely in its original packaging, and mail your return to the following address:

The ECU Pro

Attn: Returns

# Order number issued at checkout

181 Hills Creek Road

Wellsboro, PA 16901

United States

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

The following items cannot be returned:

•     All items related to the testing or repair of products which is deemed a service provided

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        A 25% restocking fee will be charged for all returns.
•        All returns must contain detailed fault codes of the product in the vehicle

Questions

If you have any questions concerning our return policy, please contact us at:

(888)723-2080

info@the-ecu-pro.com