BMW ECU / DME Repairs - Plug and Play

In short:  Free standard return shipping within the USA is included in all services. Optional express shipping is available at checkout. Shipping your parts to us is your responsibility. 

Last updated July 01, 2022

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://the-ecu-pro.com/policy/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are the shipping and delivery options

Free Shipping

We offer free Standard 2-3 day shipping on US orders only.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

US LOCAL FedEx 1-2 days $75

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Do you deliver internationally?

We offer worldwide shipping for a set fee of $150. Free Standard 2-3 day shipping is not valid on international orders.

Please note, that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Questions about returns?

If you have questions about returns, please review our Return Policy: https://the-ecu-pro.com/policy/refunds.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by:

• Email: info@the-ecu-pro.com

Return policy

Last updated January 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Retruns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

Step One: Contact info@the-ecu-pro.com for returns.

You must return the items in their original package.

You must include all accessories and user manuals that came in the same package.

Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.

Please treat the items with care and return them in the condition that they were delivered to you.

Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card thirty (30) calendar days after the date of receipt of the delivery.

Please note that The ECU PRO LLC will only process returns and refunds for items bought in this Online Shop.

Please place the item securely in its original packaging, and mail your return to the following address:

The ECU Pro

Attn: Returns

# Order number issued at checkout

181 Hills Creek Road

Wellsboro, PA 16901

United States

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

The following items cannot be returned:

•     All items related to the testing or repair of products which is deemed a service provided

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        A 25% restocking fee will be charged for all returns.
•        All returns must contain detailed fault codes of the product in the vehicle

Questions

If you have any questions concerning our return policy, please contact us at:

(888)723-2080

info@the-ecu-pro.com

• How do ECU mail-in repairs work? 

1. Remove your ECU / DME  from your vehicle. 
2. Mail us your part. We do not provide a part collection service. 
3. We will recommend either a replacement or repair service. 
4. Once we have repaired your part, you can fit it back into the vehicle. All our repair and clone services are 100% plug-and-play, and no additional services will be coding will be required.

• Can an ECU / DME be repaired?

Yes, a BMW DME can be repaired. First, a diagnostic check is needed to be done on the damaged DME to assess its repairability. If possible, a DME can be repaired and restored. Alternatively, a refurbished replacement DME can be installed.

• How to identify a failed ECU on a vehicle?

Identifying if your ECU / DME has failed and what faults are present is the first step in replacing or fixing your damaged . 

The most basic tests to determine if your ECU / DME has failed are:  

1. OBD fault codes - Most diagnostic scanners can read fault codes from the ECU. If there are fault codes relating to the ECU, it can be a good indication that the ECU is faulty. If there is no communication with the ECU, the ECU might be faulty. 
2. Visual inspection - Look for water damage or any other physical damage to the outer case.
3. Smell Test - If you can smell burned components, the ECU is likely damaged. 

If you have done the above tests or if you are unsure if your ECU is faulty, we can offer a comprehensive ECU test. Once we have done a test, we can recommend the best repair option. 

• How much does it cost to fix an ECU or DME?

An OEM vehicle ECU repair can cost between $2000 - $4000. Fortunately, The ECU Pro offers repairs and refurbished replacement units at a fraction of the OEM repair price.

An ECU diagnostic test will need to be run on your existing DME / ECU to see if a repair can be done, or if replacement is needed. The outcome of the ECU test will determine the cost of your BMW ECU repair.

• What happens when there is an ECU / DME fault?

The symptoms of different faults will vary depending on the fault. In some cases, the vehicle will not start. In other cases, there might be constant miss fires, permanent fault codes, or a completely dead . Running an OBD fault diagnostic report will identify if the ECU has failed. 

• What is the DME in a BMW / MINI vehicle?

The DME, or Digital Motor Electronics, is the unit that controls all aspects of your vehicle’s electrical operations. Often referred to as an ECU in other cars, the DME (in BMW’s parlance) receives electrical signals from the engine and other components to adjust the vehicle’s performance accordingly. 

• Where is the DME / EUC located in a vehicle?

Depending on the vehicle, the DME / ECU can be located in different places. In most vehicles, the  is located in the engine bay. When checking out on our website, there are detailed removal instructions for your specific vehicle.

• What is a DME / ECU fault?

A DME fault is when an incorrect signal is sent to the DME from one of the controllable components or performance metrics (accelerator, throttle position, speed, airflow, air density, and air temperature).

If there is a DME fault, your vehicle might not start, the engine light might be on or there will no communication with the DME. 

• Is DME the same as an ECU?

Yes, a DME is the same as an ECU, as BMW’s technical description for their proprietary ECU is a DME.

• What is BMW used DME / ECU programming

Much like installing a new operating system on a computer, we can reprogram a used DME / ECU for your BMW. Programming the used DME will function the same way as a new OEM part from BMW. 

• DME wakeup signal terminal 15

The DME control unit is woken up via the wake-up line (terminal 15 Wake-up) by the Car Access System (CAS). 

Warranty

All items come with a warranty. The warranty does not include any labor associated with installation and/or removal of parts, key, and/or Locksmith fees. Buyer will not be reimbursed for any such fees--NO EXCEPTIONS. Buyer hereby acknowledges and agrees that the Seller's liability is limited to the price of the item sold and Seller is not liable for any damage and/or injury sustained those results from any item(s) sold by any entity operated by The ECU Pro, LLC and Buyer hereby now and forever relinquish seller from any such liability.

Returns

Electrical parts are tested prior to purchase and if returned, all units will be inspected for burnt components, physical damage, and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The warranty shall be void if an item is returned with any signs of (a) burnt components (b)physical and/or water damage (c)misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended (d)vehicle is involved in a collision or (e)security seal is removed, broken and/or damaged.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@the-ecu-pro.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Attn: Returns

RMA #

181 Hills Creek Road  

Wellsboro, PA 16901  

United States  

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note A 25% restocking fee will be charged for all returns.       

Questions

If you have any questions concerning our return policy, please contact us at:

(888)723-2080 

info@the-ecu-pro.com