2011 BMW 328i E Series Key Testing

In short:  Free standard return shipping within the USA is included in all services. Optional express shipping is available at checkout. Shipping your parts to us is your responsibility. 

Last updated July 01, 2022

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://the-ecu-pro.com/policy/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are the shipping and delivery options

Free Shipping

We offer free Standard 2-3 day shipping on US orders only.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

US LOCAL FedEx 1-2 days $75

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Do you deliver internationally?

We offer worldwide shipping for a set fee of $150. Free Standard 2-3 day shipping is not valid on international orders.

Please note, that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Questions about returns?

If you have questions about returns, please review our Return Policy: https://the-ecu-pro.com/policy/refunds.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by:

• Email: info@the-ecu-pro.com

Return policy

Last updated January 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Retruns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

Step One: Contact info@the-ecu-pro.com for returns.

You must return the items in their original package.

You must include all accessories and user manuals that came in the same package.

Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.

Please treat the items with care and return them in the condition that they were delivered to you.

Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card thirty (30) calendar days after the date of receipt of the delivery.

Please note that The ECU PRO LLC will only process returns and refunds for items bought in this Online Shop.

Please place the item securely in its original packaging, and mail your return to the following address:

The ECU Pro

Attn: Returns

# Order number issued at checkout

181 Hills Creek Road

Wellsboro, PA 16901

United States

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

The following items cannot be returned:

•     All items related to the testing or repair of products which is deemed a service provided

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        A 25% restocking fee will be charged for all returns.
•        All returns must contain detailed fault codes of the product in the vehicle

Questions

If you have any questions concerning our return policy, please contact us at:

(888)723-2080

info@the-ecu-pro.com

• What should I do if my BMW key stops working?

If your key stops working, it’s likely that there is a syncing fault between your key and your car’s security modules. The best course of action is to have a full test done on your key and your vehicle's immobilizer.

• How much does it cost to replace a BMW key?

If you have a spare key available, a replacement key for a BMW can cost $350. If all keys are lost, a full replacement and recoding can cost up to $500.

• What do I need to send in order to test my key?

To have your key tested and potentially replaced, you will need to send the KEY (spare or primary) and DME / ECU or your .

• What do I do if I lost all my keys?

You will need to send your vehicle’s DME / ECU and  in order to have a new set of keys cut and reprogrammed.

Warranty

All items come with a warranty. The warranty does not include any labor associated with installation and/or removal of parts, key, and/or Locksmith fees. Buyer will not be reimbursed for any such fees--NO EXCEPTIONS. Buyer hereby acknowledges and agrees that the Seller's liability is limited to the price of the item sold and Seller is not liable for any damage and/or injury sustained those results from any item(s) sold by any entity operated by The ECU Pro, LLC and Buyer hereby now and forever relinquish seller from any such liability.

Returns

Electrical parts are tested prior to purchase and if returned, all units will be inspected for burnt components, physical damage, and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The warranty shall be void if an item is returned with any signs of (a) burnt components (b)physical and/or water damage (c)misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended (d)vehicle is involved in a collision or (e)security seal is removed, broken and/or damaged.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@the-ecu-pro.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Attn: Returns

RMA #

181 Hills Creek Road  

Wellsboro, PA 16901  

United States  

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note A 25% restocking fee will be charged for all returns.       

Questions

If you have any questions concerning our return policy, please contact us at:

(888)723-2080 

info@the-ecu-pro.com